Cancellation and Return Policy
The following cancellation policy applies to items purchased online through our official Website:
- The order can be cancelled by the customer (through the portal or toll-free number) within 24 Hours of Order Confirmation. Any cancellation request placed after this, will be rejected and the customer shall take the material.
- In case the order has been placed through “Online Payment” option. The amount will be transferred to customer’s bank account (through which the payment was made) after deducting the applicable standard payment gateway transaction charges. In case the cancellation request has been accepted, the amount will be transferred to customer’s bank account within 20 working days.
- We shall endeavor to facilitate timely delivery of Products and materials as per a Customer’s order details, indicated dispatch times and terms and conditions of the supply of the Products. If a Customer is not satisfied with a purchase, we are here to help.We assure you of our best services!
- In case of tampered Product, a replacement request should be raised in writing, on the spot at the time of delivery or within 24 Hours of delivery.
- We will conduct inspection of materials within 7 days or the time required to reach the site where material is lying from the day complaint is raised.
- A Customer can mail us on firstname.lastname@example.org with the following information (within the timelines mentioned above):
- Customer’s Order-ID
- Time of delivery of the Products
- Date of Material Receipt
- Reasons for replacement We will get back to you and initiate the returns procedure.
Returns are NOT valid if:
- – A Product is used and/or is found to have been tampered with by a Customer.
- – A Product is not properly installed or used as per guidelines/industry standards which resulted in damage or malfunctioning.
- – A return is not notified within time as specified.
- – A Product cannot be exchanged for another Product.
- – Partial returns / leftovers of delivered Product are not accepted.
Shipping terms & Conditions:
- The price of the product is ex-factory. The customer will arrange vehicle/lorry for transportation. We on request of Customer can make arrangement for transportation but the shipping charges will be born by the customer. The customer will arrange vehicle/lorry for transportation.
Partial Cancellations / Modifications:
- In case a Customer wants to partially cancel some Products from the order placed, the same needs to be notified to the customer care of gems.in immediately within 24 Hours of Order Confirm and a new order has to be generated for the modified quantities subject to acceptance by us.